Warranty Policy

Limited Warranty

Fortella offers a limited warranty on all products purchased from our website. This warranty covers manufacturing defects and workmanship issues for a period of one year from the date of purchase. (Note: Our Cloud Castle product comes with a two-year warranty.)


Manufacturing defects

Material defects

Workmanship defects


Normal wear and tear

Damage caused by misuse or abuse

Unauthorized repairs or modifications

Lost or misplaced parts

How to Claim

To claim a warranty, please contact our customer service team with proof of purchase and a detailed description of the issue. Fortella reserves the right to inspect the product and determine the validity of the claim.


If a defect is found, Fortella will either repair the product, replace it, or provide a refund at our discretion.

Contact Information

For warranty claims and inquiries, please contact:

Email: service@fortellababy.com
Phone: 1-209-509-1905 (Mon-Fri 9:00 am to 5:00 pm PST)


This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.