We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase.
30 DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
RETURN PROCESS
To start a return, you can contact us at service@fortellababy.com or call us at +1 (225) 612 5359. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Products can only be returned if they are still in their original condition and packaging. Used products or products damaged by the customer will not be eligible for a refund.
Request your Return Authorization Number by emailing service@fortellababy.com with a detailed reason for return and pictures or a video of the product that supports your reason. Upon approval, you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.
To assure your refund please use trackable mail service, we will not be responsible for lost or missing packages.
Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
LATE OR MISSING REFUNDS
Please understand that we issue refunds as soon as your refund request is approved - that means that the money leaves our account immediately. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. If you’ve done all of this and you still have not received your refund yet, please contact us.
How long does delivery take?
All orders are processed in 1-2 business days and shipped within 2-6 business days. If your order hasn’t arrived in the estimated delivery times, please contact our support team at service@fortellababy.com.
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
Can you provide me with a tracking number?
All tracking number will be emailed to the customer as soon as the tracking information becomes available
I've entered the wrong shipping address, can I change it?
If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.
We should not be responsible if you entered an incomplete and/or incorrect shipping address. Our system automatically processes orders and just follows what you supplied.
Can I cancel my order after it has been placed?
To cancel your order, you must inform us within 24 hours of your order being placed at our mail service@fortellababy.com. If we delivered the order, then we can't cancel it for you.
Invalid Reasons:
- Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at fortellababy.com. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
- Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Restocking Fee:
No restocking fee.
You may also reach us at the following contact details:
+1 (225) 612 5359
20532 Crescent Bay Dr STE 104
Lake Forest, CA 92630 United States
We'll respond to it within 24-48 hours of receiving it Monday - Friday if it's not a holiday.